Imphal, February 22: Though the mobile phone service of the BSNL in Manipur seems to have been improved of late, the subscribers have started fuming over yet another inconvenience caused due to some faults in the billing send from Kolkata.

Complaints are pouring in at the Customer Care Centre of the BSNL here at Imphal from many post paid mobile subscribers who have been paying their bill regularly as the outgoing call facility have been stopped on alleged ground that they have outstanding due.

It is equally a hard task for other subscribers in trying to get duplicate bill even if they like to clear off the pending bills.

Over the last few couple of days, the billing authority of the BSNL at Kolkata has started snapping off the out-going call facility of all the postpaid mobile phone subscribers who have pending bill above Rs 2000.However, the whole exercise as also affected many other subscribers who have no due bill, as the billing authority allegedly mistakenly included their names among the defaulters.

A BSNL official informed that outgoing call facility could be restored only after the pending bill has been cleared and maintained zero balance.

However, aggrieved subscribers contended that zero balance system is applicable to the prepaid mobile phone only not to the post paid mobile phone.

Otherwise there is no use for prescribing the monthly rental tariff on post paid mobile phone.

At the most a limit on the amount of the pending bill could be fixed beyond which the outgoing call facility may be stopped.

It is said that when the officials of the BNSL at Imphal contacted their counterparts at Kolkata in this connection, the latter have communicated that Rs 2000 is the limit of the pending bill beyond which the outgoing call facility would not be provided.

Earlier the maximum limit of the pending bill was Rs 5000 and later came down to Rs 3000.But the subscribers were not informed or notified about the recent decision of the BSNL authority to fix the limit at Rs 2000.Many subscribers who have been caught unaware are making a beeline for long hour at the counter of the Customer Care Centre here for getting duplicate bills and cleared of the alleged pending bill.

On the other hand, with installation of seven new Base Transmitting Stations at different parts of IMphal, the mobile phone service of the BSNL has been reportedly improved.

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