TODAY -

BSNL's Poor Service: Satisfaction of Customers or the Provider ?

Thanreingam Muivah *



BSNL tower inside the premises of a tourist house at Monkot Chepu village in Ukhrul District. To get a simple message delivered, how many times do you counter with the irritating reply, 'Message Sending Failed?'.

How often do you witness the text message, 'No Network Coverage' on your mobile screen whenever you try making a call?

To speak to the Customer Care Officer, how long are you put on hold despite the answering machine in a pleasing voice saying, 'Your call is important to us, you will be attended shortly?' Leave them for BSNL users to answer.

It was as late as the time when mobile had already been used by vegetable vendors in the mainland India to make a pity calculation that BSNL, the only State-owned mobile service invaded the region of North East.

In Manipur too, the introduction of mobile service was regarded as a great revolution in the world of communication. People ran pillar to post just to obtain BSNL SIM which was not entitled to everyone who was desirous of the same.

This happened not so long ago when SIMs were limitedly allotted area-wise in the State. That was also interestingly a time when people did not hesitate to pull out 1500 to 2000 bucks from their pocket for a black SIM in view of limited availability and lengthy period consumed in the process of application.

A BSNL tower inside the premises of a tourist house at Monkot Chepu village in Ukhrul district


But today with the emergence of many private mobile service providers like Aircel, Airtel, Reliance, Vodafone and what-not, the effort to get mobile connection has become much easier. Thanks for the cut-throat competition in the field of communication system that we are now left with certain choices.

Such customer-friendly option is also seen to be expanding gradually to many secluded areas of the State from the Capital City. Hope sooner or latter life in the State becomes completely mobiled.

Such an era of a 'total mobiled world' may stand out to be what people at the moment expect to occur in the near future but what should not be buried alive is the grievances that customers of BSNL have been enduring with all this while because of the poor service.

Being one of the victims, on many occasions, I too had felt being cheated by the service provider who had come along with a great promise that it would ensure 'customer's satisfaction.'

Two years back, during a short stay at my hometown, just 40 km away from Imphal where BSNL was the sole means of mobile communication, I had lost a few close friends who were stationed outside the State due to communication gap.

And I know, it would also be hard to spare that amount of time required to retrieve all those friends'who kept on changing their numbers as frequent as a week or a month's time'from www.orkut.co.in when I am in a situation that constantly warns me with a deadline each day I work at the desk.

Much before the introduction of mobile service, life used to be so simple; a hand-written letter sent to someone once in a year had meant a lot. But today, when you are out of contact for a week or two, it simply means you have turned your back to those whom you had once shared the joy and sorrow of life. It is in this light that people in the remote region which is not at par with other 'mainland areas' still feel the pangs as far as communication system is concerned.

Standing tall in many parts of the State where other mobile service providers are yet to arrive, BSNL towers have become nothing more than a laughingstock today with a paltry two to three hours of service provided to its customers in a day. It is also too awkward to learn that here and there very often the fuel/oil meant for running the network during power failure is being misappropriated.

Recently, I was called up by someone informing that the tower erected at Monkot Chepu village in Ukhrul district covering around ten villages has become so disgusting that people especially the BSNL users sometimes feel like burning it down. Such comment amounted to a silly idea but if the wrath of users upon the measly supply of network is anything to go by, there is in itself a great danger, the possible cause of which may not be too far to seek.

Thanks to those influential few in the area who have learnt to take the menace of BSNL's poor service in their strides and even ready to mask it for known and unknown reasons.

For that tower that stands inside the premises of a tourist house we may first need to question the silent observance of village authorities, students' bodies, youth councils and other civil society organisations in the area if at all, BSNL users intend to retrieve or retain their numbers.

Else, have the penchant to gracefully condone the money 'whichever amount' spent in getting connection and the same value lost during validity period due to unavailability of network, and hail the visit of other mobile service providers.


* Thanreingam Muivah contributes to e-pao.net regularly . The writer is also a regular columnist for The Sangai Express and can be contacted at athan4you(at)yahoo(dot)com
This article was webcasted on May 24th, 2009.




* Comments posted by users in this discussion thread and other parts of this site are opinions of the individuals posting them (whose user ID is displayed alongside) and not the views of e-pao.net. We strongly recommend that users exercise responsibility, sensitivity and caution over language while writing your opinions which will be seen and read by other users. Please read a complete Guideline on using comments on this website.




LATEST IN E-PAO.NET
  • Ningol to her mapam lamdam :: Gallery
  • Chakkouba Fish Mela #1 :: Gallery
  • Ningol Chakkouba Tribute : Flash
  • 'Merger Agreement' and Manipur Question
  • Should fake news be merely brushed away
  • Frozen street laws & nasty people..
  • Resolution of CEC, NPF : Oct 20
  • Concern over meeting btn China, NE ultra
  • Materialistic interpretation of Chakkouba
  • Of power and the powerful
  • Manipuri Calendar for 2018 : Download it
  • Chakkouba Shopping #1 :: Gallery
  • Ningol Chakouba : A message
  • 2 novel TB drugs move into human studies
  • Japan & its myriad culture from my eye
  • Cry of a Dying River- 5 :: Poem
  • Thanksgiving for first Naga woman pilot
  • Manipuri film nominated for APSA, Brisbane
  • NPF whip - the plain truth
  • Subterfuge & money cannot buy the law
  • Pearls of wisdom from Dalai Lama
  • Resisting Partisanship
  • Mera Men Tongba :: Gallery
  • Liberation War And Merger : Part 1
  • Diwaligi Ahingdo :: Wari
  • Exploding cyber crime in India
  • Manipur National Day- 18 October 1948
  • Greetings on Diwali & Ningol Chakkouba
  • TSA DJ Theme Song , DJ icon audition
  • Meghalaya Venue & Daywise Lineup
  • Tasked to monitor talk: Koijam-Himalay
  • Looking beyond the tough words
  • Rejoinder to deserted NPF Group Longleng
  • CM honors U-17 WC Footballers :: Gallery
  • Yinmajo, Thotchui, Daithaorei: eMing
  • I don't want to die before I am dead : Poem
  • Is the 'Fear for Qur'an' Being Traded ?
  • MUTA Series 4 : Who supports Whom?
  • What ails Manipur ?
  • Old Age pension Scheme details uploaded
  • Increased privilege for responsibility
  • Indo-Naga Talks 2017 :: News Timeline
  • Culturals @ Mera Houchongba #1 :: Gallery
  • Seven Years Devastation: Book Review
  • Prelude to what we need to know 2!!
  • Matos bhai & our FIFA boys "bravo"
  • Trafficking vis-a-vis Domestic Work
  • An open letter to Chief Minister
  • DG Assam Rifles calls on Chief Minister
  • Nagaland press firm against intimidation
  • No Aadhaar, No Mid-day Meal stand
  • The good, the bad and the ugly
  • Footballer: U-17 World Cup :: Gallery
  • Kwak Tanba #3 :: Gallery
  • Night Plaza: Outlook of a developing Manipur
  • Biased national media
  • Agri-volatic: boosting agricultural income
  • Natural skin glow for Diwali
  • Eleven LPG refills in 4 months !
  • 'No change in territorial boundary of States'
  • MaiOn (scenes) #1 :: eRang
  • Tune out within dark
  • Loktak: Storm brain before blasting barrage
  • Gojilove : Now In Manipur
  • Fighting a losing battle
  • A Poem for My Wife :: Poem
  • October 15 retrospection
  • E Sonamani: Jnangarima Manad Alankaran
  • 11th Mega Marathon Manipur #5 :: Gallery
  • Langbal Keithel @ Kangjeibung #4 :: Gallery
  • Geo-politics & Skill Devlp in Act East Policy
  • Wildlife Week: Working together for wildlife
  • Letter to ATSUM (Reply to rebuttal)
  • A rebuttal to "Imprudence of ATSUM"
  • Don't sleep with minor wife ruling: Rapist
  • Awaited expectation
  • Journey of Amur falcon #2
  • Irabot Day - March Past #2 :: Gallery
  • Buddha's Metta & Karuna #2
  • Hei-kak: An aquatic cash crop in Manipur
  • Flood prevention and mitigation
  • Unearthing gems: Northeast Diva 2016-17
  • Nagaland Whip issue hearing in the court
  • Film screenings on NE held in Estonia
  • Of Leikhom Leinang & Uphul Waiphul: NH-2
  • March: Mera Houchongba #2:: Gallery
  • AMAND Pune: Annual Cultural #2:: Gallery
  • Langol Tourist Watch Tower #7 :: 360 ° View
  • .. end AIDS by 2030: Are we on track ?
  • Career in Tourism - Part 2
  • Which one should precede- ILPS or ST ?
  • Comedian Audition during Night Plaza
  • Seizure of Dried Fish Grenet (Tirkiya)
  • LPG diversion: Non-local in subscribers list
  • For a little bit more
  • Pot Lannaba: Houchongba #1 :: Gallery
  • Crowd @ World Tourism Day :: Gallery
  • Moreh PWD complex controlled by militants
  • FIFA U-17 : A milestone for NE football
  • Post submergence impacts of Mapithel dam
  • Cry of a Dying River - 4 :: Poem
  • Program on World Mental Health Day
  • Out but not down :: Needed : A strong Cong
  • Redefining 'Manipuri'
  • Imphal Evenings- Night plaza #2 :: Gallery
  • FIFA U-17 Profile :: Kh Ninthoinganba
  • Keithel Lairembi Ima #3 :: Gallery
  • Observation of World Mental Health Day
  • Ruskin Bonding - VI
  • Life - A Bubble :: Poem
  • Mapung fana chathari
  • Surgical Closure of 'Hole in the Heart'
  • Inferred or in B/W? Integrity Vs integration
  • Imphal is changing but traffic a menace
  • Kwak Tanba #2 :: Gallery
  • FIFA U-17 Profile :: Thounaojam Jeakson
  • Langbal Keithel @ Kangjeibung #3 :: Gallery
  • NE Fashion Week @ Dimapur:: Gallery
  • Journey towards Breaking the Shackles
  • The Man Who Saw Tomorrow :: Poem
  • Free Medical Camp at Lilong
  • From Nobap to World Cup: Magnificent 8
  • Journey of Amur falcon #1
  • FIFA U-17 Profile :: Nongdamba Naorem
  • Lamyanba Irabot- Birth Anniv #2:: Gallery
  • 11th Mega Marathon Manipur #4 :: Gallery
  • FIFA U-17: US won but we were lauded more
  • Imprudence of ATSUM
  • Tonsuring the nature
  • March: Mera Houchongba #1:: Gallery
  • FIFA U-17 Profile :: Dheeraj Moirangthem
  • AMAND Pune: Annual Cultural #1:: Gallery
  • Research Line : Book release Function
  • 100 Yrs Of Tangkhul Naga Football
  • Make RIMS shining
  • Another NE Youth Missing in the Capital
  • AMAND, Pune : 6th AGM / Annual Cultural
  • Sadar Hills District Demand: News Timeline
  • Nungshibi : Social Networking :: Website
  • Seeking 2 years time: Too early to judge
  • Let Holy books be replaced by Constitution
  • FIFA U-17 Profile :: Amarjit Kiyam (Captain)
  • FIFA U-17 Profile :: Thangjam Boris
  • FIFA U-17 Profile :: Wangjam Suresh
  • FIFA U-17 Profile :: Md Shahjahan
  • Loktak Folklore Museum- for fishing
  • Opening: Imphal Evenings :: Gallery
  • Mayanglambam Gourachandra: Awardee
  • Win the hearts if not the FIFA Cup
  • Cry of a Dying River #3 :: Poem
  • For the 8 football players of Manipur..
  • Article 342 makhada furup amana ST ki list
  • Manipur to set up land bank
  • Hosts India set to make FIFA WC debut
  • ATSUM against ST: Let the experts decide
  • A matter of concern for the future
  • Irabot Day - March Past #1 :: Gallery
  • Bor khoiramba @ Hiyangthang #2 :: Gallery
  • Manipur Have done it again
  • Hingchabi Changba: Possessed/ Exorcism
  • Tourism as career option
  • Hydro Electric Power: A must for Manipur #4
  • The Killing Fields :: News Timeline
  • Imphal Evenings- Night plaza #1 :: Gallery
  • Keithel Lairembi Ima #2 :: Gallery
  • Doren: 'Theatre of the Earth' wins in Kerala
  • Solo Album Launch of Awarthanga Chiru
  • How Manipur missed internal autonomy..
  • Whispering of Heart :: Peom
  • Kwak Tanba #1 :: Gallery
  • Nitya Raas, Ras Leela Fest #1 :: Gallery
  • 11th Mega Marathon Manipur #3 :: Gallery
  • Manipur Assembly Elections 2017 #2
  • Manipur State League: Table - 1st Oct
  • Lamyanba Irabot- Birth Anniv #1:: Gallery
  • Vanishing pottery craft & Livelihood: Chairen
  • Irabot Day Celebration at New Delhi
  • Inner Line Permit (ILP) Demand : Timeline
  • World Tourism Day- Inauguration :: Gallery
  • Research Line : Book Preview
  • Irabot Day Celebration (2017)
  • 'Maniwood' vs 'Haolywood' Football :: Gallery
  • Death Anniv- Bhagyachandra #5 :: Gallery
  • Featured Photo for 2017 #4 :: Gallery
  • Nangna Helli Nungshiba #1 :eRang
  • Manipur Sangai Festival 2016 #6 : Ooba
  • Traditional Ritual @Khurkhul #4 :: Gallery
  • Priyogopal : Senior Film Artist :: eRang
  • Hathei Phanit @Sirarakhong :: Gallery
  • Heitha Leithaba @Kekrupat #2:: Gallery
  • Eyek Tamba :: Learn Manipuri script
  • Kang Tournament #2 :: Gallery
  • Old Manipuri Movie #1 :: eRang Classic
  • Landscape of Manipur #7: Wallpaper
  • SPONSORED ADS