TODAY -

BSNL's Poor Service: Satisfaction of Customers or the Provider ?

Thanreingam Muivah *



BSNL tower inside the premises of a tourist house at Monkot Chepu village in Ukhrul District. To get a simple message delivered, how many times do you counter with the irritating reply, 'Message Sending Failed?'.

How often do you witness the text message, 'No Network Coverage' on your mobile screen whenever you try making a call?

To speak to the Customer Care Officer, how long are you put on hold despite the answering machine in a pleasing voice saying, 'Your call is important to us, you will be attended shortly?' Leave them for BSNL users to answer.

It was as late as the time when mobile had already been used by vegetable vendors in the mainland India to make a pity calculation that BSNL, the only State-owned mobile service invaded the region of North East.

In Manipur too, the introduction of mobile service was regarded as a great revolution in the world of communication. People ran pillar to post just to obtain BSNL SIM which was not entitled to everyone who was desirous of the same.

This happened not so long ago when SIMs were limitedly allotted area-wise in the State. That was also interestingly a time when people did not hesitate to pull out 1500 to 2000 bucks from their pocket for a black SIM in view of limited availability and lengthy period consumed in the process of application.

A BSNL tower inside the premises of a tourist house at Monkot Chepu village in Ukhrul district


But today with the emergence of many private mobile service providers like Aircel, Airtel, Reliance, Vodafone and what-not, the effort to get mobile connection has become much easier. Thanks for the cut-throat competition in the field of communication system that we are now left with certain choices.

Such customer-friendly option is also seen to be expanding gradually to many secluded areas of the State from the Capital City. Hope sooner or latter life in the State becomes completely mobiled.

Such an era of a 'total mobiled world' may stand out to be what people at the moment expect to occur in the near future but what should not be buried alive is the grievances that customers of BSNL have been enduring with all this while because of the poor service.

Being one of the victims, on many occasions, I too had felt being cheated by the service provider who had come along with a great promise that it would ensure 'customer's satisfaction.'

Two years back, during a short stay at my hometown, just 40 km away from Imphal where BSNL was the sole means of mobile communication, I had lost a few close friends who were stationed outside the State due to communication gap.

And I know, it would also be hard to spare that amount of time required to retrieve all those friends'who kept on changing their numbers as frequent as a week or a month's time'from www.orkut.co.in when I am in a situation that constantly warns me with a deadline each day I work at the desk.

Much before the introduction of mobile service, life used to be so simple; a hand-written letter sent to someone once in a year had meant a lot. But today, when you are out of contact for a week or two, it simply means you have turned your back to those whom you had once shared the joy and sorrow of life. It is in this light that people in the remote region which is not at par with other 'mainland areas' still feel the pangs as far as communication system is concerned.

Standing tall in many parts of the State where other mobile service providers are yet to arrive, BSNL towers have become nothing more than a laughingstock today with a paltry two to three hours of service provided to its customers in a day. It is also too awkward to learn that here and there very often the fuel/oil meant for running the network during power failure is being misappropriated.

Recently, I was called up by someone informing that the tower erected at Monkot Chepu village in Ukhrul district covering around ten villages has become so disgusting that people especially the BSNL users sometimes feel like burning it down. Such comment amounted to a silly idea but if the wrath of users upon the measly supply of network is anything to go by, there is in itself a great danger, the possible cause of which may not be too far to seek.

Thanks to those influential few in the area who have learnt to take the menace of BSNL's poor service in their strides and even ready to mask it for known and unknown reasons.

For that tower that stands inside the premises of a tourist house we may first need to question the silent observance of village authorities, students' bodies, youth councils and other civil society organisations in the area if at all, BSNL users intend to retrieve or retain their numbers.

Else, have the penchant to gracefully condone the money 'whichever amount' spent in getting connection and the same value lost during validity period due to unavailability of network, and hail the visit of other mobile service providers.


* Thanreingam Muivah contributes to e-pao.net regularly . The writer is also a regular columnist for The Sangai Express and can be contacted at athan4you(at)yahoo(dot)com
This article was webcasted on May 24th, 2009.




* Comments posted by users in this discussion thread and other parts of this site are opinions of the individuals posting them (whose user ID is displayed alongside) and not the views of e-pao.net. We strongly recommend that users exercise responsibility, sensitivity and caution over language while writing your opinions which will be seen and read by other users. Please read a complete Guideline on using comments on this website.




LATEST IN E-PAO.NET
  • Lui-Ngai-Ni @Longmai (TML) #1 : Gallery
  • Death of Guerrilla General Charles Wingate
  • March Past @Republic Day #3 : Gallery
  • Mini-dam at Tuidimjang, Myanmar
  • Tips for facing Board exams
  • Children by the River :: Poem
  • Manipur House : Accommodation in Delhi
  • Mass Anti Drug Rally at Lilong
  • Saroi Khangba #1 : Gallery
  • NEROCA Vs Churchill Brothers #1: Gallery
  • Nationalist Democratic (NDPP) Manifesto
  • Journeying in Lenten season
  • Multidimensionality: Strength of sociology
  • Indo-Naga Talks 2017 :: News Timeline
  • Your mandate for Naga solution: Imkong
  • Impositions on information
  • Centre to fund NE plans fully: DoNER
  • Manipur tops NE in forest conservation
  • Phases of Manipur Culture #1
  • Rengtokung, Rinchonwon :: eMing
  • Brajabashimayum Jugolchandra : Akademi
  • Meetei as General category is wrong
  • Fear :: Poem
  • Cong cracking the PS whip
  • Lodges complaint over threats of KPLF
  • Students embark on integration tour
  • District Sales Manager - Globizs Solutions
  • Keeping doors of the NPF wide open
  • Temples of Manipur : Gallery
  • Thanga Landscape with Loktak : Gallery
  • Imphal Art Camp @Kangla #3 : Gallery
  • On the Question of Nation and Nationality
  • Cry of a Dying River - 18 : Poem
  • Simultaneous election ok, but EVM ?
  • First Balloon Pulmonary Valvotomy perform
  • Free medical health camp by Loktak PS
  • Tomorrow's Manipur
  • Cracking down on traffic violators
  • Hazarika's 'Strangers No More' released
  • Likkon Sanaba @ Lamshang : Gallery
  • Lui-Ngai-Ni : Flash Presentation
  • Shopping for Shivaratri #1 : Gallery
  • Yet it galloped :: Poem
  • Cheirao Ching Kaba & Double Ninth Fest
  • Lui-Ngai-Ni - Seed Sowing Festival
  • Understanding share market as career #2
  • Hope floats
  • Time for SIT to pull up socks
  • Framework shrouded in mystery: NNPGs
  • 2 NE earn 'special mentions' in Forbes list
  • SSS MANIFA @ Kakching : Gallery
  • Sangai Fest: Leima Jagoi : Gallery
  • Shrinking wetland in Manipur
  • Parent cant be replaced by rose on 14 Feb
  • Lifetime award for Salesian Varsity VC
  • Something is terribly wrong: SC to CBI
  • Demand for regulatory over alternate media
  • Are our women safe?
  • Church in electoral politics ?
  • Priority remains unchanged- Shurhozelie
  • Landscape of Loktak Lake #2 : Gallery
  • Sentinel Cup Equestrian #3 : Gallery
  • You Are The Only One- 15 Lightgrey
  • Tribute paid to Guerrilla General- WW-II
  • Customer-centric services in medical
  • Checking noise pollution
  • Tackling the level of noise
  • Final Naga pact to be in Constitution
  • NEROCA FC Vs Aizawl FC #1 : Gallery
  • Khousabung observed 'Black Day' : Gallery
  • Pains :: Poem
  • Sainik Schools under foster care- ironic truth
  • Cattle urine: An alternative to chemical use
  • My lachrymose week at Govt hospital
  • Laiphadibigi Bor :: Funga Wari
  • Imphal Art Camp @Kangla #2 : Gallery
  • NEROCA FC Vs Gokulam #2 : Gallery
  • Turning sunset years into gold
  • T Gwite and his Thanlon Times
  • NPCC for Secular Front
  • Be a leader of the people, as chosen
  • February 27 : 'If elections are held...'
  • Cross border trade resumes in Manipur
  • MaiOn - Scenes #3 :: eRang
  • Rhizome Festival @Thoubal #2 : Gallery
  • Moirangthem Rajen: Akademi Awards 2014
  • MSAD Annual Report 2016-17 : Download
  • Saving Nambul: Need of the hour
  • Lifeless Words :: Poem
  • Ridiculous supposition of TR Zeliang
  • Illegal timber smuggling curbed
  • Act Jiribam policy also matters for Manipur
  • Banning Catholic schools
  • Folk Dance @ Republic Day #1 : Gallery
  • Day 1- Imphal Jamboree #2 : Gallery
  • Manipur Radio- Streaming Android App
  • A song of victory :: Poem
  • Redefining the lingo
  • Learn lessons from your past mistakes
  • Fire at Namphalong Market
  • Beware of middlemen
  • Increasingly polluting Nambul river
  • ACAUT accepts resignations of Chairman
  • Loree Kaju Luita Phanit #1 : Gallery
  • Royal Crematorium at Bangkok #3 : Gallery
  • 1994 batch seek help for Sir Sekaran: DBS
  • 13 Jobs at NIELIT Kolkata [Upd]
  • Biology is Chemistry
  • Recruitment of MIL (Tribal) teachers
  • Corruption at Pravabati College
  • Birth Heart Defect treated
  • The Killing Fields :: News Timeline
  • Back to the hot seat
  • Ambience for education
  • Aribam Chitreswar Sharma : A Profile
  • Sentinel Cup Equestrian #2 : Gallery
  • Election despair in Nagaland
  • Share market as career options
  • Sentinel Cup Equestrian Championship
  • DG Assam Rifles calls on Chief Minister
  • The danger seen in the N. Biren Govt
  • As Feb 27 approaches: High octane drama
  • Singcha Wuya Won @Kamjong #5: Gallery
  • NEROCA FC Vs Gokulam #1 : Gallery
  • Nongthombam Lakshman : Natyabhusan
  • Tableaux @ Republic Day #2 : Gallery
  • Alien at Home
  • Cry of a Dying River - 17 :: Poem
  • Leadership skills for 21st century
  • Task before new MPP president
  • Landscape of Loktak Lake #1 : Gallery
  • Sentinel Cup Equestrian #1 : Gallery
  • Dongkhojam Lunkim: Akademi Award 2014
  • Padmashree L Subadani felicitated
  • Cosmological evolution with baby cosmos
  • Russian wife scam - The perfect crime
  • My Fevered Dream :: Poem
  • Indo-Naga Peace Process :: Articles
  • CCNTHCO decides not to interfere in poll
  • SC recommends names of new CJs
  • Recipients of Akademi Awards for 2014
  • Day 1- Imphal Jamboree #1 : Gallery
  • Heart Foundation financial assistance
  • The cry of a disgruntled citizen
  • Harassment of activists: Pravish's death
  • TSA condemns KPLF/KPLA's diktat
  • Appeal to join Reservation Kalhousi Rally
  • Educating the educators
  • Rejecting boycott call: Delivering a point
  • IISER: Impact of Establishment in Manipur
  • MSAP Sports Meet @ Pune : Gallery
  • March Past @Republic Day #2 : Gallery
  • Wetlands: Why we should care ?
  • World Wetlands Day: Decommission Ithai
  • MSAP Sports Meet & elections held
  • NPF to abide by principle of democracy
  • Chairman, SC/ST Orgs visit Manipur
  • Pollution pangs
  • Nagaland BJP in a fix : Catch-22 situation
  • Rongmeikai & Langbung: Manipuri Folktale
  • State Kala Akademi Award, 2014 : Gallery
  • Imphal Jamboree by Global Shapers
  • Architecture as a career
  • Towards positive change; let's win together
  • Training for NSS Program Officer concluded
  • Inner Line Permit (ILP) Demand :: Timeline
  • Cooperation rather than conflict
  • Imphal Evening: Promoting nightlife
  • Total lunar eclipse of January 31, 2018
  • February Calendar for Year 2018 :: Tools
  • Women's Polo Tournament #4 : Gallery
  • The other half :: Poem
  • Towards a final Framework Agreement
  • Don't wanna miss the Misses
  • Job @Ascend Institute of Training
  • President of Natl Higher Education Body
  • Technology to the rescue
  • Heading towards Central rule : Nagaland
  • Indigenous Game of Wrestling: Gallery
  • List of MLA (Jan 2018) #2 : Gallery
  • Tableaux @ Republic Day #1 : Gallery
  • Joint Indo Myanmar Cleanliness Drive
  • CM's cash awards for toppers
  • Ichangi Laidhi #2 :: eRang
  • Gaan Ngai @ Ragailong #2 : Gallery
  • Reporting in Conflict Situation #2
  • Meetei Chanu 2017 #4 : Gallery
  • Eyek Tamba :: Learn Manipuri script
  • Emoinu Khoiramba @Koubru #3: Gallery
  • Lafoi Shamda puthorkpa #2 : Gallery
  • Imoinu Erat Thouni #3: Gallery
  • Time Table - Class XII Exam 2018
  • Time Table - Class XI Exam 2018
  • Maring: Kummui Chaa-um : Gallery
  • Time Table - HSLC Exam 2018
  • Front Page Photo #6: Gallery
  • Calendar for the Year 2018 :: e-pao Tools
  • Restricted Holidays 2018 : Govt of Manipur
  • Public Holidays 2018 : Govt of Manipur
  • General Holidays 2018 : Govt of Manipur
  • Manipur Sangai Festival 2016 #7 : Ooba
  • Old Manipuri Movie #1 :: eRang Classic
  • SPONSORED ADS