TODAY -

BSNL's Poor Service: Satisfaction of Customers or the Provider ?

Thanreingam Muivah *



BSNL tower inside the premises of a tourist house at Monkot Chepu village in Ukhrul District. To get a simple message delivered, how many times do you counter with the irritating reply, 'Message Sending Failed?'.

How often do you witness the text message, 'No Network Coverage' on your mobile screen whenever you try making a call?

To speak to the Customer Care Officer, how long are you put on hold despite the answering machine in a pleasing voice saying, 'Your call is important to us, you will be attended shortly?' Leave them for BSNL users to answer.

It was as late as the time when mobile had already been used by vegetable vendors in the mainland India to make a pity calculation that BSNL, the only State-owned mobile service invaded the region of North East.

In Manipur too, the introduction of mobile service was regarded as a great revolution in the world of communication. People ran pillar to post just to obtain BSNL SIM which was not entitled to everyone who was desirous of the same.

This happened not so long ago when SIMs were limitedly allotted area-wise in the State. That was also interestingly a time when people did not hesitate to pull out 1500 to 2000 bucks from their pocket for a black SIM in view of limited availability and lengthy period consumed in the process of application.

A BSNL tower inside the premises of a tourist house at Monkot Chepu village in Ukhrul district


But today with the emergence of many private mobile service providers like Aircel, Airtel, Reliance, Vodafone and what-not, the effort to get mobile connection has become much easier. Thanks for the cut-throat competition in the field of communication system that we are now left with certain choices.

Such customer-friendly option is also seen to be expanding gradually to many secluded areas of the State from the Capital City. Hope sooner or latter life in the State becomes completely mobiled.

Such an era of a 'total mobiled world' may stand out to be what people at the moment expect to occur in the near future but what should not be buried alive is the grievances that customers of BSNL have been enduring with all this while because of the poor service.

Being one of the victims, on many occasions, I too had felt being cheated by the service provider who had come along with a great promise that it would ensure 'customer's satisfaction.'

Two years back, during a short stay at my hometown, just 40 km away from Imphal where BSNL was the sole means of mobile communication, I had lost a few close friends who were stationed outside the State due to communication gap.

And I know, it would also be hard to spare that amount of time required to retrieve all those friends'who kept on changing their numbers as frequent as a week or a month's time'from www.orkut.co.in when I am in a situation that constantly warns me with a deadline each day I work at the desk.

Much before the introduction of mobile service, life used to be so simple; a hand-written letter sent to someone once in a year had meant a lot. But today, when you are out of contact for a week or two, it simply means you have turned your back to those whom you had once shared the joy and sorrow of life. It is in this light that people in the remote region which is not at par with other 'mainland areas' still feel the pangs as far as communication system is concerned.

Standing tall in many parts of the State where other mobile service providers are yet to arrive, BSNL towers have become nothing more than a laughingstock today with a paltry two to three hours of service provided to its customers in a day. It is also too awkward to learn that here and there very often the fuel/oil meant for running the network during power failure is being misappropriated.

Recently, I was called up by someone informing that the tower erected at Monkot Chepu village in Ukhrul district covering around ten villages has become so disgusting that people especially the BSNL users sometimes feel like burning it down. Such comment amounted to a silly idea but if the wrath of users upon the measly supply of network is anything to go by, there is in itself a great danger, the possible cause of which may not be too far to seek.

Thanks to those influential few in the area who have learnt to take the menace of BSNL's poor service in their strides and even ready to mask it for known and unknown reasons.

For that tower that stands inside the premises of a tourist house we may first need to question the silent observance of village authorities, students' bodies, youth councils and other civil society organisations in the area if at all, BSNL users intend to retrieve or retain their numbers.

Else, have the penchant to gracefully condone the money 'whichever amount' spent in getting connection and the same value lost during validity period due to unavailability of network, and hail the visit of other mobile service providers.


* Thanreingam Muivah contributes to e-pao.net regularly . The writer is also a regular columnist for The Sangai Express and can be contacted at athan4you(at)yahoo(dot)com
This article was webcasted on May 24th, 2009.




* Comments posted by users in this discussion thread and other parts of this site are opinions of the individuals posting them (whose user ID is displayed alongside) and not the views of e-pao.net. We strongly recommend that users exercise responsibility, sensitivity and caution over language while writing your opinions which will be seen and read by other users. Please read a complete Guideline on using comments on this website.




LATEST IN E-PAO.NET
  • Travelling in Ukhrul Dist #1 :: Gallery
  • Shumang Leela Fest Award #2 :: Gallery
  • Satherjit Thiyam: Choreographer : Gallery
  • Much ado about Babu-dom
  • Puya Paba Tambagi Workshop begins
  • Poll theatrics in Manipur
  • Myanmar Meetei mou at temple
  • Sadar Hills District Demand :: Articles
  • 9th Pragjyoti Intl Dance Fest starts
  • Defeating administrative convenience
  • Biju Ningombam (Photos) #3 :: eRang
  • Framework agreeement protest:: Gallery
  • Ballot Jam 2.0 #2: Gallery
  • Tale of two voices- Inspired & the Unsung
  • Election & blockade & scare campaign
  • MU Seminar : NE India & South East Asia
  • Teaching the Teacher at NEHU, Shillong
  • Indo-Naga Talks 2017 :: News Timeline
  • Women Group formed in Ukhrul
  • Training on EVM/VVPAT for women
  • Laihui @Tanglei Music Festival :: Gallery
  • Pakhang No. 1- Lila Fest #2:: Gallery
  • Open letter to politicians #2
  • Aligarh Univ- place for Women Education
  • Political consciousness- self introspection
  • My torn shirt will cost millions 1 day
  • Sadar Hills Demand 2011-2017 : Timeline
  • Films by Ri-Mita Bolsabi with Phukan
  • Zeliangrong sentiment deeply hurt: ZB
  • 2017 not to be a repeat of 2012
  • Toying with the ultimate paradox
  • Ballot Jam 2.0 #1: Gallery
  • Laishram Sarita Vs Zsofia Bedo #4 :: Gallery
  • ESU, Wangkhei: Women League Winner
  • Women Reservation-Naga Customary Law
  • Last ray of hope
  • The Lamp Right up My Street :: Poem
  • Pragjyoti International Dance Festival
  • Foreigners defy visa rules in NE
  • Demand for ILP System :: News Timeline
  • Reopening the BT Road killing
  • Time to walk the talk
  • Landscape of Manipur #5: Wallpaper
  • Thangkholen, Otkhomang, Gaipu :: eMing
  • U-17 football tournament: Gallery
  • Open letter to politicians #1
  • Ambassadors For Christ
  • Lonelier in love :: Poem
  • Political riddle - framework agreement
  • Playing with fire, a fear factor
  • The Killing Fields :: News Timeline
  • ILP Demand from 2012 :: Photo Gallery
  • Khangkhui Cave @Ukhrul #2: Gallery
  • SSS MANIFA - Film Awards #4: Gallery
  • Lui-Ngai-Ni : Naga Seed Sowing Festival
  • Occupation of Schools by Security Forces
  • RISS: Innovative Park with Recycled Material
  • History, pathology, prophylaxis of rabies
  • Involve the States more in higher education
  • 14th Sentinel Cup, Equestrian concluded
  • War of words : Other important issues
  • The unheard Calls
  • Manipur Sangai Festival 2016 #1 : Ooba
  • AMUCO Foundation Day :: Gallery
  • For The Better Democracy
  • Call centre as career options
  • How to contest polls with Rs 3.1 lakh
  • Walk-in-interview at Mizoram University
  • Xenoh Corporate Football Challenge 2017
  • Powerful statement from RN Ravi
  • Using integrity issue as a tool in election..
  • Sagon Kangjei (Polo) #4
  • Northeast One (Robert Naorem) :: Gallery
  • 'Beating of the Retreat' #3 :: Gallery
  • Maharaj & Bizando poll chat, eavesdropped
  • River :: Poem
  • Indira Gandhi's one-minute function
  • United Naga Council Statement on Feb 12
  • Promise to airlift fuel to Manipur
  • Mary Kom juggles ring and Parliament
  • Banning UNC not the answer: Half baked
  • Pakhang No. 1- Lila Fest #1:: Gallery
  • Pinky Jangra Vs Claudia :: Gallery
  • Bequeath good air to our next generation
  • Politics of economic blockade in Manipur
  • You're a mere Muslim woman!
  • Why humanity remember Gandhi
  • Blockade may impact Naga talk: Ravi
  • NE should reap dividend of Act East
  • Trainers wanted at Ascend Studio
  • Why should only blockade be an issue ?
  • Singju Fest @Khangabok #3 :: Gallery
  • Eyek Tamba :: Learn Manipuri script
  • Keep Thy Heart With All Diligence
  • Women's reservation to correct traditional...
  • Miracle of Math
  • NE athletes to pull up socks
  • Black Day observed at Khousabung
  • Assistant to Members of Parliament
  • DGAR Sentinel Cup, Equestrian Champ
  • Check on influx still stands
  • Need for alternative options
  • Satherjit Thiyam: Choreographer :: eRang
  • Sihai Lotae @Ukhrul : Gallery
  • UNC, Please don't stop the Blockade Now
  • Manipuri language & its literary traditions
  • Sometimes I do Feel :: Poem
  • RIST talk 26 - Understanding Fluctuations
  • Spring revival scheme in Sikkim
  • The other aspiring BJP candidates
  • Game of throne: playing blockade politics
  • Mina Uthum Onkhiba :: Funga Wari
  • Gita-Govinda- Drama Fest #1: Gallery
  • Blockade-Looking for solution @wrong place
  • View from tribal language perspective #2
  • Last Emperor- Loka, Andamanese king
  • Budget postmortem by a compounder
  • Summons to UNC leaders
  • Blockade over shadowing dists creation
  • A matter needs to be pondered upon
  • A Myanmar Meetei leisabi in Yangon
  • Career option in Development Studies
  • Prog Manager @ Library for All, Ukhrul
  • United Naga Council Statement on Feb 7
  • Sadar Hills District Demand :: Articles
  • Manipur MP seeks help for boxer Dingko
  • Flop tripartite talk of Feb 3
  • Drama in real life
  • Khoupum Valley & Cave #4 : Gallery
  • NEROCA Vs SS, Kolkata:: Gallery
  • Kinship & marriage among Zeliangrong #2
  • Sixth Schedule in Manipur #3
  • Hide and Seek :: Poem
  • Holistic union of matter & spirit
  • Diabolic effect
  • Singju Fest @Khangabok #2 :: Gallery
  • UNC's Leaders @Imphal Airport:: Gallery
  • Tanglei Cup - opening day :: Gallery
  • 5th M.K. Binodini Devi Memorial Lecture
  • Dichotomy of peace in Manipur #2
  • The last educated man from South
  • Snowfall at Dzukou Valley #2 : Gallery
  • Boxing: Bahadur Vs Siththiem :: Gallery
  • Naga People Front: Report Card #2
  • Gandhi Memorial Museum, Madurai
  • Those simple joys of life
  • Seminar: Insurgency-Reflection in literature
  • Jobs for Web Developers
  • NHPC sports scholarship scheme
  • Wareppa Naba :: Profile of Theatre Actor
  • First floating School at Loktak :: Gallery
  • SSS MANIFA - Film Awards #2: Gallery
  • Indigenous Medicinal & its importance
  • Doren's film nominated for Prize in UK
  • Dissolve your memories
  • RGU with NCRI in promoting rural India
  • Condemn suppression of Naga masses
  • Sagon Kangjei (Polo) #2
  • Peace Rally- Imphal to Jiri:: Gallery
  • Boxing: Mubarak Vs Vipin Kumar :: Gallery
  • Lovely Thanga Island - Travel Hotspot
  • 'Carrying lives in hand' :: Gallery
  • 'Beating of the Retreat' #1 :: Gallery
  • Kabuliwallah @Dance Drama Fest:: Gallery
  • Republic Day @Kangla #2 : Gallery
  • Interpreting the Princess & the Frog
  • Chakaan Gaan-Ngai, Zeliangrong fest #3
  • 69th Anniv- Mahatma Gandhi Martyrdom
  • Job: Senior Liaison officer KEN Manipur
  • Keibul Lamjao- Drama Fest #2: Gallery
  • Manipur: Champion @ National Thang-Ta
  • Final Match :Women's Polo #2 : Gallery
  • National Thang-ta : State List
  • Turn off Ignition While in Traffic Jam
  • Gaan Ngai @Moirangkhom #2: Gallery
  • Republic Day @Kakching : Gallery
  • No, we weren't taught
  • Yotsinkhidoure - ILP Special Song : Ooba
  • Republic Day @Jiribam : Gallery
  • Republic Day @Tamenglong : Gallery
  • Bringing Joy Into Hapless Lives
  • Republic Day celebrated in Ukhrul
  • Republic Day celebrated in Kakching
  • Manipur celebrates 68th Republic Day
  • Snowfall at Dzukou Valley #1 : Gallery
  • Culturals @MANIFA Film Award : Gallery
  • Khangkhui Cave @Ukhrul #1: Gallery
  • Kachai Lemon Festival : Gallery
  • Gaan Ngai @Sangaiprou: Gallery
  • Anti-economic blockade protest: Gallery
  • Kakching Lamkhai :: 360 View Panorama
  • Trekking to Dzukou Valley #1: Gallery
  • Meiteilon Folk & Tangkhul duet : Ooba
  • Imoinu Erat Thouni #3: Gallery
  • HSE examination Schedule 2017
  • HSLC examination Schedule 2017
  • Sanamanbi Sanarei :: eRang Classic
  • Angkor Wat @Cambodia #3: Gallery
  • Summary Of Electoral Rolls Released
  • Prof Gangmumei Kamei Funeral: Gallery
  • Priyanka Rajkumari #2 (Photos) :: eRang
  • Khunung Eeshei/ Ema Emoinu #3 : Radio
  • 60th CC Meet Semifinal #2 : Gallery
  • 60th CC Meet Semifinal #1 : Gallery
  • Imas from Nupi Lan: Gallery
  • SPONSORED ADS